Privacy Policy
Last updated: July 21, 2026
Introduction
Custom Ivy Pharmacy (“Custom Ivy,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information of visitors to our website.
This Privacy Policy explains how we collect, use, disclose, and protect information obtained through our website, as well as the rights available to visitors under applicable federal and California privacy laws.
This Privacy Policy applies only to information collected through our public website.
Healthcare services provided by Custom Ivy Pharmacy, including the collection, use, and disclosure of Protected Health Information (“PHI”), are governed separately by our HIPAA Notice of Privacy Practices and other applicable healthcare privacy laws.
Scope of this Policy
This Privacy Policy applies solely to information collected through this website.
It does not apply to:
- Information collected during the provision of pharmacy services
- Protected Health Information maintained by the pharmacy
- Information maintained within pharmacy management systems
- Information exchanged with healthcare providers
- Information maintained pursuant to HIPAA
Information We May Collect
Depending upon how you interact with our website, we may collect the following information.
Information You Voluntarily Provide
You may voluntarily provide:
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Your name
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Email address
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Telephone number
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Company or organization
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Employment application information
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General inquiries
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Information submitted through contact forms
Providing this information is entirely voluntary.
Information Collected Automatically
Like most websites, our servers may automatically collect certain technical information including:
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Internet Protocol (IP) address
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Browser type
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Browser version
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Device type
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Operating system
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Date and time of visit
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Pages viewed
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Duration of visits
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Referral source
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General website activity
This information is generally collected in aggregate form and is used to improve website performance, reliability, and security.
Information We Do Not Intentionally Collect
Our website is not intended to collect, transmit, or store:
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Protected Health Information (PHI)
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Prescription information
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Medical records
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Insurance information
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Payment card information
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Social Security numbers
Visitors should not submit confidential medical information through website contact forms unless specifically requested by Custom Ivy Pharmacy.
If medical information is voluntarily submitted through this website or by email, we will use reasonable efforts to protect that information and handle it in accordance with applicable federal and California privacy laws.
Cookies and Similar Technologies
Our website may use cookies and similar technologies to:
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Improve website functionality
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Enhance user experience
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Remember user preferences
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Measure website performance
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Improve security
Cookies generally do not identify visitors personally.
Most browsers allow users to control or disable cookies through browser settings.
Disabling cookies may affect certain website functionality.
Analytics
We may utilize website analytics services to better understand how visitors interact with our website.
Analytics providers may collect information such as:
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Pages viewed
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Session duration
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Device information
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Browser information
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Approximate geographic region
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Website performance metrics
Analytics information is used solely to improve the operation and functionality of our website.
How We Use Information
Information collected through this website may be used to:
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Respond to inquiries
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Provide requested information
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Improve website functionality
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Improve customer service
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Maintain website security
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Prevent fraud or misuse
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Comply with legal obligations
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Operate and maintain our business
Sharing Information
Custom Ivy Pharmacy does not sell personal information.
We also do not share personal information for cross-context behavioral advertising.
Information may be shared only when reasonably necessary with:
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Website hosting providers
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Cloud service providers
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Information technology vendors
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Website analytics providers
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Email communication providers
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Professional advisors
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Government agencies when legally required
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Law enforcement pursuant to lawful process
Service providers are contractually required to protect personal information and may use it only to perform services on our behalf.
California Privacy Rights
California residents may have rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), subject to applicable exemptions.
These rights may include:
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The right to know what personal information we collect
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The right to access personal information
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The right to request correction of inaccurate information
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The right to request deletion of personal information
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The right to know how information is disclosed
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The right to opt out of the sale or sharing of personal information, if applicable
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The right to limit the use of Sensitive Personal Information, where applicable
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The right not to be discriminated against for exercising privacy rights
Custom Ivy Pharmacy does not sell personal information.
Sensitive Personal Information
Our website is not designed to collect Sensitive Personal Information as defined by California law.
If such information is inadvertently received, it will be used only as reasonably necessary to respond to your inquiry or as otherwise required by law.
Exercising Privacy Rights
California residents wishing to exercise applicable privacy rights may contact us using the information provided below.
To protect your privacy, we may request sufficient information to verify your identity before processing a request.
Certain requests may be denied when permitted or required by law.
California "Shine the Light"
California Civil Code Section 1798.83 permits California residents to request information regarding disclosures of personal information to third parties for direct marketing purposes.
Custom Ivy Pharmacy does not disclose personal information to third parties for their own direct marketing purposes.
Do Not Track
Some internet browsers transmit “Do Not Track” (DNT) signals.
Because there is currently no universally accepted standard governing these signals, our website does not currently respond differently when DNT signals are received.
Data Security
We maintain reasonable administrative, technical, and physical safeguards designed to protect information collected through this website.
These safeguards are intended to protect against unauthorized access, alteration, disclosure, or destruction of information.
Despite these efforts, no method of transmitting information over the Internet or storing electronic information can be guaranteed to be completely secure.
Accordingly, we cannot guarantee the absolute security of information transmitted through our website.
Data Retention
Information collected through this website is retained only for as long as reasonably necessary to:
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Respond to inquiries
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Operate our business
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Comply with applicable laws
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Resolve disputes
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Enforce agreements
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Maintain appropriate business records
Information is securely disposed of when no longer needed, consistent with applicable legal and regulatory requirements.
Third-Party Websites
Our website may contain links to third-party websites for your convenience.
Custom Ivy Pharmacy is not responsible for the privacy practices, content, security, or policies of any third-party websites.
Visitors should review the privacy policies of those websites independently.
Children's Privacy
Our website is not directed toward children under thirteen (13) years of age.
We do not knowingly collect personal information from children.
If we become aware that personal information has been submitted by a child, we will promptly delete such information in accordance with applicable law.
Business Transfers
If Custom Ivy Pharmacy undergoes a merger, acquisition, restructuring, financing, sale of assets, or other corporate transaction, information covered by this Privacy Policy may be transferred as part of that transaction, subject to applicable law.
Changes to this Privacy Policy
We may revise this Privacy Policy from time to time.
Any updates become effective upon posting the revised Privacy Policy to this website.
The Effective Date at the beginning of this document reflects the date of the most recent revision.
Contact Information
If you have questions regarding this Privacy Policy or wish to exercise applicable privacy rights, please contact:
Custom Ivy Pharmacy
72 Argonaut
Aliso Viejo, California 92656
Phone: (949) 520-6864
Email: info@custom-ivy.com